Twenty percent of passengers at the front of the plane define the success of many airlines. Today, this is increasingly made up of travelers that are willing to spend on bucket-list trips. Traditional destinations like Amsterdam, Frankfurt and Madrid have all dropped out of the top 20. The travel industry needs to offer an impressive customer experience, now more than ever before. Check out what Decius Valmorbida, President of the Travel Unit at Amadeus has to say about ‘one-click travel’: https