What Is A Service-Level Agreement (SLA)? A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service. It is a contract ...

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

The Computer Weekly Security Think Tank considers how security leaders can help assure access to the new and innovative cloud tech while minimising risk and ensuring they do not fall foul of ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

As part of the college’s mission to support excellence and innovation in teaching, learning, and scholarship, creative work, CMDI provides the community with life-cycle support and inventory ...