Service level agreements: Get 'em in writing You've heard the application service provider (ASP) hype, and you're finally getting around to considering using one of those outsourcing services.

Service-level agreements align well with wider industry pushes for both transparency and trackability. These ideals are often applied to technology and digital tools, focusing on topics like real ...

A service-level agreement (SLA) is a formal agreement between a service provider and a customer that outlines the expected level of service ...

Before you contract an ASP, make sure your prospective service provider spells out the ins and outs of its services, because in the end, your customers will blame you - not your ASP - for failed ...

When entering into a contract with a content delivery network or hosting provider, the terms of the service level agreement are just as important as the price.

The Computer Weekly Security Think Tank considers how security leaders can help assure access to the new and innovative cloud ...

With an effective SLA, accountability will be established for the achievement of the service level objective with a comprehensive roadmap for implementing the SLA process. Course Outline: 1.

An SLA is the contract that seals a customer’s partnership with a service provider. It is the document that lists the vendor’s obligations and sets forth penalties if the vendor fails to ...