Improving The Customer Journey: Lessons From How 911 Helps Non-Native English Speakers By Alex Dizengof, Forbes Councils Member.

Customer service and customer experience are essential components of a successful business.

But customer service through social media has become strained. “Can you calm down and allow me some time to work please ??” Delta tweeted to an inquiring customer last year.

Whatever the outcome of your customer service call, it's a good idea to leave a review. You can highlight poor customer service, and a negative review will often stir companies into further action.