"Customers don't want to spend a lot of time analyzing shipping and handling tables," says Durham. "We try to make the decision process easy." The same goes when selling services.

5 Tips for Handling an Upset Customer Whether the complaint is justified or not, how you respond can make the difference between keeping that person’s patronage or losing it forever.

When I wrote a column on taking care of customers, one negative e-mail stood out to me because it illustrates an important ...

The Right Way to Handle Difficult Customers Upset customers? Everyone has them. Here’s how to talk to them.

What do you do when the customer truly goes over the line? Here's a real-life situation that happened to one of Sales Machine's regular readers. It started as a typical "disgruntled customer ...

It is time for marketers and communicators to stop treating customers like little children and start treating them like intelligent adults.

The post A Customer Judged A Manager’s Intelligence Based On Her Name, So She Proved Every Assumption Wrong By Handling It ...

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...