Additionally, unlike traditional customer experience strategies, human-centric design requires brands to make their customers a part of the CX design process.

User experience (UX) can have a big impact on customer satisfaction. Learn which UX design customer metrics you should keep an eye on.

Discover the most impactful ways organizations can use generative AI to improve customer experience and how to get started.

There are many ways a designer thinking through a design thinking method lens can use immersion and obtain lived experiences to work to improve a customer’s journey.

Many experts who worked on customer experience and design projects left government or were fired under the Trump administration.

To create a strong digital advantage, prioritize financial customer experience design in strategy, processes, team and budgeting. It doesn't mean you need a huge funding, but a cultural ...

New PDI Experience Designer Helps Convenience Retailers Increase Customer Engagement and Loyalty Provided by GlobeNewswire May 29, 2025, 7:00:00 AM ...