Bad customer service happens when you fail to meet customer expectations or fall short of providing a pleasant experience. Are you picturing your staff being rude or ignoring people’s requests?

Do you feel like you’re getting really bad customer service? You’re not alone. That's according to a new report called the American Customer Satisfaction Index. And it’s fallen dramatically ...

Hold, please. Americans are suffering from a culture of crummy customer service: One survey found that 91% of consumers have had a poor customer service experience in the past six months.

Bad customer service threatens $3.7 trillion annually for organizations around the globe, according to new research from the Provo-based Qualtrics XM Institute.

Online retailers and brick-and-mortar stores are having a tough time keeping up with the ever-growing digital market and the audience characteristics that are developing with it. Shoppers are focusing ...

With over a decade and a half of experience in the customer service field under my belt, I’ve seen firsthand the ways in which bad online reviews can, despite first impressions, serve as a ...

A new study finds that consumers' complaints about poor customer service have increased, with many seeking revenge against some companies.

They are changing the old mindset that customer service is a cost center and instead view it as an opportunity to build loyalty and grow revenue through standout experiences.

Want to improve your customer experience delivery? Then be relentless in finding ways to treat your employees better. Here are a few examples of how you can make your employees feel appreciated ...