In April 2009, Forrester released their latest report, Future of the Social Web, which illustrated how social networks and marketers will have to change their strategies going forward. The report ...

Is there seriously any more connection between them apart from the fact that both help businesses create more effective communication with the customers? Yes there is, and both if utilised effectively ...

Omnichat, a leading omnichannel AI customer experience platform offering conversational commerce solutions, recently hosted a ...

When I attended CRM Evolution 2011 in August, it was clear the social media was all anyone could think about. We are at a point where companies are finally recognizing the power of social media. The ...

Rocket CRM has introduced a new series of platform enhancements focused on strengthening customer relationship management while integrating social media marketing automation into its core framework.

Manage social media on the go with HubSpot mobile app. Social media managers, digital marketers and sales reps all know how vital it is to stay in touch with customers; however, it can become ...