Service design is a multidisciplinary approach that structures and aligns people, processes and technologies to deliver coherent and meaningful user experiences. Rooted in a systems perspective, it ...

In this extract from his new book, Redesigning Thinking, Clive Grinyer explains why design is a core business tool that is the “binding glue” in creating successful products and services I ran a team ...

The Master in Service Design at Domus Academy focuses on how services are used and how they can meet changing needs in both public and private sectors. Service Design applies an integrated and ...

New research into the use and effectiveness of service design within UK organisations suggests service design is poorly understood, with 38% of respondents saying they did not know what it is. The ...