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Complaints about the quality of customer service are on the rise, and a new study suggests consumers have reached the boiling point. Researchers at Arizona State University’s business school have ...

Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

Business Journals Leadership Trust is an invite-only network of influential business leaders, executives and entrepreneurs in your community. To continue reading this ...

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American restaurants have been in flux since the first days of the pandemic, grappling with new business models, staff shortages, rising labor and food costs, the lingering effects of crime, the ...

Poor service delivery continues to be a major challenge for businesses in the eThekwini Municipality. This is according to the Survey of Business Opinion which is used to calculate the Durban Business ...