WellReceived, a leader in healthcare reception services, has released new research revealing growing patient frustrations with AI in healthcare across the US, UK, and Canada. The 6,000-person study, ...

At WellStreet's Georgia network, Piedmont Urgent Care, more than 20,000 patient billing calls a month are now answered with ...

Patients call your hospital for a wide variety of reasons, especially if you have an 800 number that routes to a patient call center. But no matter why they call – whether it’s a medical emergency or ...

The pilot study provides “a good illustration of how AI can be an augmentation to our current processes,” Thomas Maddox says.