When you create a story, what’s the first thing you should consider? Your audience. This is also true for your Net Promoter Score survey. Writing a survey question is simply a different form of ...

Want to know what your customers really think? The answers to improving customer experience may lie within your NPS score and one simple question. How do your customers really feel about your company?

As the new Director of Marketing for Promoter, I’ve begun to immerse myself in all things NPS. For the uninitiated, NPS stands for Net Promoter Score, a simple two question survey that has become the ...

Growing and scaling a business is hard. While some businesses hit the nail on the head right away, many businesses take time and change to fit into the market and grow. In Peter Thiel’s new ...