A great deal of training centers on the procedures people should follow, and this makes sense because procedures are essential, they are the tried-and-true means of performing a task well. And by ...

RFG believes many companies engaging in knowledge management (KM) initiatives are missing a critical step during the KM planning phase the knowledge assessment or audit. Cross-industry studies show ...

It’s the fourth quarter, your team is down three points, and there’s less than two minutes to go. A victory is in the hands of the quarterback and coach, who have to execute a hurry-up offense to go ...