Forward-looking: Most people dread calling customer service numbers because it usually means navigating a menu of automated options and then waiting on hold while listening to elevator music, ...

Add Yahoo as a preferred source to see more of our stories on Google. NEW YORK, NEW YORK - AUGUST 11: A view of people walking by the Google logo on the building exterior of 111 Eighth Avenue on ...

AI makes it possible to automate multiple processes and facilitate others. Regarding calls, we have seen that it is capable of generating summaries with key points, or even suggesting potential ...

Bursor & Fisher and the Simon Law Firm filed the complaint on Thursday in the U.S. District Court for the Northern District of California. According to the claim, Google's use of the AI product, ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, ...

Emily Long is a freelance writer based in Salt Lake City. After graduating from Duke University, she spent several years reporting on the federal workforce for Government Executive, a publication of ...

Google Search is experimenting with a Pixel phone feature that will let you call a customer service line at a company and wait on hold until a real person answers the phone. This is currently a Search ...