Of all of the customer service channels, live chat probably gets the least amount of love, yet can be one of the most efficient resolution channels for both companies and customers. In a review of ...

Lindsey Ellefson is Lifehacker’s Features Editor. She currently covers study and productivity hacks, as well as household and digital decluttering, and oversees the freelancers on the sex and ...

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...

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Chat support brings real-time customer service to the online consumer, often appearing on a business’s website or application as a pop-up dialogue box. The availability of chat support on a company’s ...

ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

In an uncertain economy, excellent customer service is paramount because customers must make tough decisions about where they spend their tighter budgets. Companies that recognize that and prioritize ...

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company ...