Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and ...

Talkdesk is showcasing Talkdesk Agent Builder and the broader Talkdesk Customer Experience Automation platform at Customer ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

An AI-powered support agent that learns from company documentation and helps SaaS teams answer customer questions instantly on their website. We built ChatRAG because founders spend too much time ...

CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver ...

A company rolls out an AI customer service assistant. The model behind it is current and capable enough for the job. The assistant goes live. Within a week, support tickets are getting worse, not ...

What if your customer support team never slept, never made mistakes, and could instantly adapt to your business needs? Enter the Claude Code Support AI Voice Agent, a new solution built with ...

Product expertise and institutional knowledge are valuable, but changing technology is driving demand for new skill sets, a ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

Salesforce says it wants to use Fin's team and technology to improve Agentforce, its existing enterprise platform that ...