With a simple download of the Cox app to your smart device, you’ll gain access to the tools you need to manage your Cox services and account effortlessly. (Cox Communications photo) For consumers, ...

Cox has been making it extremely difficult or impossible for some customers to stick with their current Internet speeds despite promising that it won’t force users onto plans with slower uploads. As ...

PHOENIX — Cox Communications has decided to transition its email service and support of its Cox email to Yahoo Mail, which means thousands of customers are in the process of making the transition.

Q: I have an HP desktop PC and an Apple iPad. When I send or reply to an email from the desktop, the name “Susan” appears before my email address. It should say “Shirley.” When I send or reply from my ...

Like many large organizations, Cox Communications grapples with two conflicting goals for customer support: improving it while keeping costs down. The need to harmonize these clanging principles led ...

PHOENIX — Cox Communications, Arizona’s largest cable company, and CenturyLink have seen their customer satisfaction scores drop, according to an annual survey from the American Customer Satisfaction ...

Thousands of Cox Communications subscribers in Hampton Roads and beyond were without internet because of a widespread service outage Monday afternoon, and some are still without a connection.