Although popular right now, AI is not always the answer to building products that result in customer success. In the world of software and apps, I believe that understanding client feedback is more ...

The International Rescue Committee (IRC), San Diego, is committed to placing the people we serve – our clients – at the center of our response. We aim to be responsive to our client’s priorities, ...

Understanding your customer’s sentiment is now more crucial than ever. AI can help monitor and predict customer feelings. Let’s be honest. We live in a world where a tweet or review can make or break ...

When clients are informed of a pending merger, their primary interest is not the new firm name, logo, or org chart, Linda T. Sanders and Cory Strandson write. When Troutman Pepper Locke formed last ...

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. As the pandemic forced businesses around the world to face a multitude of issues, ranging from employee safety to supply ...

Industry Insight from Thomson Reuters Institute, a part of Thomson Reuters. Only 27% of law firm clients are asked for formal client feedback by their firms, according to research from Thomson Reuters ...

When capturing requested feedback from customers, it's vital to offer a simple, user-friendly feedback mechanism that requires minimal effort to complete. Crafting a successful customer feedback ...

Customer feedback can be a valuable resource in improving satisfaction and the employee experience. For years, companies have damaged their relationships with customers by failing to act on the ...

Banks often struggle to get a unified voice of the customer across channels, including feedback from call centers, chatbot messages, social media and branches. Much of the data they collect is siloed ...

Newforma, the leading provider of project information management, collaboration, and dispute risk mitigation solutions for the architecture, engineering, construction, and owner-operated market, today ...