Cable and telecom companies have a rich history of customer service horror stories, but one area where they often excel despite famously poor customer care is reducing turnover, or churn. Healthcare ...

Churn management is an essential element of maintaining any business, but it is especially critical at a time of economic uncertainty. While it should be top of mind for any revenue leader, it is ...

Stripe issues churn management guide along with improvements to billing platform Stripe, a financial infrastructure platform for businesses, today launched a new churn management guide to help ...

“Churn and return”, “binge and bail” or “serial churn” all refer to the cyclical behavior of subscribers who cancel and then resubscribe to services based on their needs. This behavior is increasingly ...

Oracle's quarterly CX release keeps analysts on our toes - and this quarter was no exception (Oracle Live: Quarterly Update on Innovations for Advertising and CX.- May 2021) With Oracle's May 2021 ...

Was the life insurance industry ever really guilty of “excessive” churn or was churn a means to a politically-motivated end? Notwithstanding any consumer benefits which might ultimately flow from the ...

SUNNYVALE, Calif., April 14, 2023 (GLOBE NEWSWIRE) -- Evergent, the customer management and monetization leader for digital subscription businesses, today announced the launch of its new Evergent ...

DoorLoop,  a prominent hospitality and property management platform, has reduced customer churn by 50 percent after embedding ...

Since launching a year ago, Wishpond (WISH:CA) has added over 500 new Propel IQ customers, which is generating higher gross margins and has shown up to 40% lower customer churn rate than the Company's ...