Many American consumers know what to expect when they see a bank branch. Typically, the front lobby has a few ATMs, followed by bankers sitting at their desks and tellers standing behind the counters.

Banks expanded at a breathtaking pace over the past five years, adding more than 10,000 full-service branches, but barely 1 in 10 were in inner-city, minority neighborhoods, another sign the financial ...

The nation’s largest banks are closing more brick-and-mortar branches, signaling a significant shift in how Americans access financial services. Institutions like Wells Fargo, Bank of America, ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Remember your bank branch? That nice brick building where ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK — The vast Wells Fargo branch ...