Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...

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Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky accent who demands a credit card on the spot when you call a fake ...

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them. Consistently deliver personalized, ...

CHICAGO (CBS) – Lately, a rash of CBS 2 viewers have reached out about their battles with banks. In some cases, their fights spanned a year or more to get their money back after a dispute. Then, ...

Add Yahoo as a preferred source to see more of our stories on Google. There's bad customer service — and even worse bogus customer service where anyone can easily be taken by a scammer with a quirky ...