Still catching up on announcements made at Enterprise Connect held earlier this month in Orlando, Fla., today we highlight two recent Alcatel-Lucent announcements. The company unveiled new cloud-based ...
02 March 2009Al-Futtaim Technologies, one of the region's leading systems integrators and member of Al-Futtaim Group, implemented the advanced contact center solution for RAKBANK Alcatel-Lucent & ...
Dubai, UAE; March 19, 2013 Altitude Software, a leader in unified customer interaction solutions, today announced it has signed an agreement with Alcatel-Lucent Enterprise to be the strategic provider ...
application delivery to improve customer service and multi-channel engagement, including voice, email, and web chat for agents. We need a network that would be robust enough to support our six remote ...
With the number of malware attacks rising sharply in 2013, and an estimated 15 million mobile devices worldwide infected at any one time¹, the impact on the device owner's service experience becomes a ...
Motive's end-to-end service delivery tools will enable Telefonica Argentina to improve the performance of the network, back-office systems and connected Android™ devices to provide a more seamless ...
Alcatel-Lucent (Euronext Paris and NYSE: ALU) is deploying its Motive Customer Experience Management (CEM) Platform with Videotron, a leading Canadian provider of telecommunication services, to ...
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