The office was created in 2015 to gather feedback from veterans and their families that would help VA improve its services, ...

WASHINGTON, D.C. Today, Congresswoman Nikki Budzinski (IL-13) announced that her Improving Veterans’ Experience Act was ...

President signs the "PRO Veterans Act of 2025," enhancing VA oversight and a study on aircrew veterans' health.

Many experts who worked on customer experience and design projects left government or were fired under the Trump administration.

S. 201, the "ACES Act of 2025", which requires the Department of Veterans Affairs (VA) to enter into an agreement with the National Academies of Sciences, Engineering, and Medicine ("National ...

The idea is that a substantial share of the Office’s staff should be service members with verified combat experience from the ...